Help

How Thorgate works.

Operational answers — how the crawler decides things, what severity levels mean, how to share evidence with auditors, where the limits are. Different from the Library (which is general compliance reference); these are Thorgate-specific.

Getting started

Getting started with Thorgate

A 10-minute walkthrough — set up monitoring, configure alerts, generate your first audit-evidence export.
Adding a vendor

How to add a vendor to your workspace, what auto-detection does, and what to do when it fails.
Configuring digest alerts

How to set the frequency of your digest emails, and what gets included.

Crawler & detection

How the crawler works

How Thorgate fetches vendor documents, what it does when a fetch fails, and the rate limits in place.
Severity classification

How Thorgate decides whether a change is major, moderate, or minor — and how to override it when you disagree.

Reviewing changes

Interpreting the diff viewer

How to read the change detail page — reading view vs unified diff, the AI summary, and what each label means.
Using the peer comparator

How to compare a vendor against peers across structured properties, when to refresh the comparison, and how the data is sourced.

Compliance evidence

Exporting audit evidence

How to export your vendor monitoring history for SOC 2, ISO 27001, and GDPR Article 30 evidence.