Zendesk

zendesk.com · facts updated 1 hour ago

Privacy facts at a glance

Jurisdictions: US · IE · DE · GB · JP · AU · BE · CA
Subprocessors: 22
Retention: Retention periods are described in Annex I of the DPA but specific durations are not stated in the excerpts provided.
Breach notification: Zendesk will notify Customer of a confirmed personal data breach without undue delay and within 48 hours, unless prohibited by law or government agency.
DPA available: Yes
Certifications: SOC 2 Type II · ISO 27001
GDPR addressed: Yes
CCPA addressed: Yes

Named subprocessors

Amazon Web Services, Inc. Google LLC Cloudflare, Inc. Datadog, Inc. Functional Software, Inc. (aka Sentry) Snowflake Inc. Forge Technology, Inc. (aka Paragon) MongoDB, Inc. Fireworks.ai, Inc. Groq, Inc. OpenAI, L.L.C. Twilio, Inc.

Tracked documents

https://www.zendesk.com/company/agreements-and-terms/privacy-notice/ checked 1 hour ago

https://www.zendesk.com/company/agreements-and-terms/terms-of-use/ checked 1 hour ago

Data processing agreement

https://www.zendesk.com/company/data-processing-agreement/ checked 1 hour ago

Subprocessor list

https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy checked 2 hours ago

Security / trust page

https://www.zendesk.com/trust-center/ checked 1 hour ago

Recent changes

major Privacy policy 1 hour ago

Zendesk added two new documents to their agreements navigation: the 'Zendesk Partner Agreement' and the 'AI Services Addendum'.

Public summary; per-account review history visible to subscribers tracking this vendor.

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