Zendesk

zendesk.com · facts updated 3 days ago

Privacy facts at a glance

Jurisdictions: US · IE · DE · GB · JP · AU · BE
Subprocessors: 24
Retention: Retention periods are described in Annex I of the DPA but specific durations are not stated in the excerpts provided.
Breach notification: Zendesk will notify Customer of a confirmed personal data breach without undue delay and within 48 hours, unless prohibited by law or government agency.
DPA available: Yes
Certifications: SOC 2 Type II · ISO 27001
GDPR addressed: Yes
CCPA addressed: Yes

Named subprocessors

Amazon Web Services, Inc. Google LLC Cloudflare, Inc. Datadog, Inc. Functional Software, Inc. (aka Sentry) Snowflake Inc. Forge Technology, Inc. (aka Paragon) Halon Security AB MongoDB, Inc. ElevenLabs Inc. OpenAI, L.L.C. Twilio, Inc.

Tracked documents

https://www.zendesk.com/company/agreements-and-terms/privacy-notice/ checked 8 hours ago

https://www.zendesk.com/company/agreements-and-terms/terms-of-use/ checked 8 hours ago

Data processing agreement

https://www.zendesk.com/company/data-processing-agreement/ checked 7 hours ago

Subprocessor list

https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy checked 9 hours ago

Security / trust page

https://www.zendesk.com/trust-center/ checked 7 hours ago

Recent changes

Security / trust page 3 days ago

Document updated.

Security / trust page 4 days ago

Document updated.

Security / trust page 5 days ago

Document updated.

Security / trust page 2 weeks ago

Document updated.

major Subprocessor list 2 weeks ago

Zendesk's subprocessor list adds 16 new subprocessors (including ElevenLabs, Cartesia AI, Cloudflare, Daily.co, Deepgram, Gladia, Groq, Mistral AI, OpenAI, Pusher, Twilio, Functional Software/Sentry, and others) primarily for Forethought AI Agents functionality, expands Google LLC's scope to include GenAI/NLP services and Zendesk QA, and expands MongoDB's hosting jurisdictions to include the United States for Forethought AI Agents.

Security / trust page 2 weeks ago

Document updated.

minor Security / trust page 3 weeks ago

Zendesk updated the startup promotional offer description from '6 months of Zendesk free' to 'up to 2 years of Zendesk free' for qualified startups across navigation elements.

minor Security / trust page 3 weeks ago

Zendesk replaced a promotional banner for the upcoming Zendesk Relate 2026 event registration with a post-event 'watch now' banner for on-demand content.

Public summary; per-account review history visible to subscribers tracking this vendor.

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