Subprocessor list
9 hours ago
Document updated.
minor
Terms of service
3 weeks ago
Twilio's terms of service diff reflects only navigation menu restructuring and UI element reformatting with no substantive policy content changes.
minor
Terms of service
3 weeks ago
Twilio's terms of service page diff reflects navigation menu restructuring and HTML/icon markup consolidation with no substantive policy content changes.
major
Privacy policy
4 weeks ago
Twilio updated its privacy policy to explicitly add FTC enforcement authority to the DPF section, add an 'Opt-Out' right covering third-party data disclosure and materially different processing purposes, and rename the dispute resolution section header from 'Data Protection Frameworks' to 'Data Privacy Frameworks'.
minor
Data processing agreement
1 month ago
Twilio's DPA page replaced a promotional banner about conversational AI agent productivity with a 2026 Gartner Magic Quadrant CPaaS recognition banner.
minor
Terms of service
1 month ago
Twilio replaced a promotional banner about conversational AI/self-service support with a 2026 Gartner Magic Quadrant CPaaS recognition announcement on their terms of service page.
minor
Subprocessor list
1 month ago
Twilio's subprocessor list page had promotional banner content swapped, replacing an AI agent productivity advertisement with a Gartner Magic Quadrant CPaaS 2026 recognition notice, with no changes to actual subprocessor entries.
minor
Security / trust page
1 month ago
Twilio's security/trust page replaced a promotional banner about conversational AI agent productivity with a 2026 Gartner Magic Quadrant for CPaaS recognition announcement.
Public summary; per-account review history visible to subscribers tracking this vendor.
