New Relic

newrelic.com · facts updated 53 minutes ago

Privacy facts at a glance

Jurisdictions: US · EU · Global
Subprocessors: 14
Retention: Data retention details are referenced in the DPA Schedule 1 and Trust Center but specific retention periods are not stated in the provided excerpts.
Breach notification: New Relic shall notify Customer without undue delay after becoming aware of a Personal Data Breach.
Transfer mechanism: International Data Transfers provisions set forth in Schedule 3 of the DPA.
DPA available: Yes
Certifications: ISO 27001 · ISO 42001 · SOC 1 Type 2 · SOC 2 Type 2 · SOC 3 Type 2 · FedRAMP · HIPAA · PCI · TISAX · NIST · CIS
GDPR addressed: Yes
CCPA addressed: Yes

Named subprocessors

Atlassian/Jira AWS CloudFlare Google Cloud Platform Fivetran Zendesk Salesforce Service Cloud Snowflake Fastly Kentik Microsoft Azure Sendgrid Pinecone.io EzProtect (Adaptus)

Tracked documents

https://newrelic.com/termsandconditions/privacy checked 55 minutes ago

https://newrelic.com/termsandconditions/terms checked 49 minutes ago

Data processing agreement

https://newrelic.com/kr/termsandconditions/dataprotection checked 18 minutes ago

Subprocessor list

https://newrelic.com/sub-processors checked 49 minutes ago

Security / trust page

https://trust.newrelic.com/ checked 55 minutes ago

Recent changes

major Security / trust page 1 hour ago

New Relic's security/trust page removed several named security and compliance documents including Multi-factor Authentication (MFA), Penetration Test Summary, EU-US Data Privacy Framework (DPF) & International Data Transfers, Pre-Release Policy, and Role Based Access Control (RBAC), replacing visible content with generic 'View more' links.

Public summary; per-account review history visible to subscribers tracking this vendor.

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