Intercom

intercom.com · facts updated 1 week ago

Privacy facts at a glance

Jurisdictions: US · EU · IE · AU · BE
Subprocessors: 14
Transfer mechanism: Standard Contractual Clauses (SCCs) and EU-US Data Privacy Framework
DPA available: Yes
GDPR addressed: Yes
CCPA addressed: Yes

Named subprocessors

Amazon Web Services, Inc. Snowflake Inc. Mailgun Technologies, L.L.C. Message Systems, Inc. (d/b/a Sparkpost) Twilio, Inc. Cloudflare, Inc. OpenAI, L.L.C. PlanetScale Inc. Anthropic, PBC Google L.L.C. Microsoft Corporation Eleven Labs, Inc. Ably Realtime Ltd. Cartesia AI, Inc.

Tracked documents

https://www.intercom.com/legal/product-privacy-notice checked 11 hours ago

https://www.intercom.com/legal/terms-and-policies checked 10 hours ago

Data processing agreement

https://www.intercom.com/legal/data-processing-agreement checked 11 hours ago

Subprocessor list

https://www.intercom.com/legal/subprocessors-list checked 10 hours ago

Security / trust page

https://trust.intercom.com checked 11 hours ago

Recent changes

Subprocessor list 1 week ago

Document updated.

Data processing agreement 2 weeks ago

Document updated.

minor Subprocessor list 3 weeks ago

Intercom's subprocessor list replaced the pricing entry label 'Intercom Suite pricing' with 'Intercom pricing', with no subprocessors added or removed.

minor Terms of service 3 weeks ago

Intercom updated a pricing reference in the Terms of Service, replacing 'Intercom Suite pricing' with 'Intercom pricing' while retaining the 'Fin pricing' reference.

minor Data processing agreement 3 weeks ago

Intercom updated a pricing label in the DPA from 'Intercom Suite pricing' to 'Intercom pricing', reflecting a rename of the pricing tier reference.

minor Privacy policy 3 weeks ago

Intercom updated a pricing navigation label from 'Intercom Suite pricing' to 'Intercom pricing' in the privacy policy document.

Public summary; per-account review history visible to subscribers tracking this vendor.

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