Intercom

intercom.com · facts updated 1 hour ago

Privacy facts at a glance

Jurisdictions: US · EU · IE · AU · BE · UK · CH
Subprocessors: 14
Retention: No specific data retention period for customer data is stated in the provided excerpts.
Breach notification: No specific breach notification timeframe in hours is stated in the provided excerpts.
Transfer mechanism: Standard Contractual Clauses (EU SCCs, UK SCCs, Swiss SCCs) and EU-US Data Privacy Framework
SCC modules: Module 2
DPA available: Yes
GDPR addressed: Yes
CCPA addressed: Yes

Named subprocessors

Amazon Web Services, Inc. Snowflake Inc. Mailgun Technologies, L.L.C. Message Systems, Inc. (d/b/a Sparkpost) Twilio, Inc. Cloudflare, Inc. OpenAI, L.L.C. PlanetScale Inc. Anthropic, PBC Google L.L.C. Microsoft Corporation Eleven Labs, Inc. Ably Realtime Ltd. Cartesia AI, Inc.

Tracked documents

https://www.intercom.com/legal/product-privacy-notice checked 4 hours ago

https://www.intercom.com/legal/terms-and-policies checked 2 hours ago

Data processing agreement

https://www.intercom.com/legal/data-processing-agreement checked 3 hours ago

Subprocessor list

https://www.intercom.com/legal/subprocessors-list checked 1 hour ago

Security / trust page

https://trust.intercom.com checked 3 hours ago

Recent changes

major Subprocessor list 1 hour ago

Intercom added Cartesia AI, Inc. as a new subprocessor for AI processing (text to speech) in both EU and USA regions, effective May 10, 2026.

Public summary; per-account review history visible to subscribers tracking this vendor.

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