Hotjar

hotjar.com · facts updated 50 minutes ago

Privacy facts at a glance

Jurisdictions: FR · US · GB · IL · SG · ES · DE · JP · AE · IT · EG · CA · NL · PT · AU · IE
Subprocessors: 26
Retention: Retention duration is specified in Schedule 1 of the DPA depending on the CS Service used, but no specific number of days is stated in the excerpts provided.
Breach notification: The DPA references a 'Personal Data Incident' definition but does not state a specific notification timeframe in the excerpts provided.
Transfer mechanism: EU-U.S. Data Privacy Framework (DPF) and Standard Contractual Clauses (EU SCCs and UK SCCs)
DPA available: Yes
Certifications: ISO 27001 · ISO 27701 · ISO 27017 · ISO 27018
GDPR addressed: Yes
CCPA addressed: Yes

Named subprocessors

Amazon Web Services, Inc. Microsoft Azure Atlassian Pty Ltd (Jira) Zendesk, Inc. Ada Support, Inc. Salesforce.com France, S.A.S. (Tableau) Content Square SAS Content Square, Inc. Content Square Ltd. Hotjar Germany GmbH Hotjar UK Limited Loris Technologies, Ltd.

Tracked documents

https://www.hotjar.com/privacy/ checked 2 hours ago

https://www.hotjar.com/legal/policies/terms-of-service/ checked 1 hour ago

Data processing agreement

https://contentsquare.com/privacy-center/data-processing-agreement/ checked 2 hours ago

Subprocessor list

https://contentsquare.com/privacy-center/subprocessors/ checked 1 hour ago

Security / trust page

https://www.hotjar.com/security/ checked 1 hour ago

Recent changes

moderate Security / trust page 1 hour ago

Hotjar removed 'User interviews' from the list of products referenced on the security/trust page.

major Privacy policy 2 hours ago

Hotjar removed 'User interviews' from the list of products referenced in the privacy policy.

Public summary; per-account review history visible to subscribers tracking this vendor.

Track Hotjar in your workspace.

Get notified when Hotjar adds a subprocessor, changes retention, updates their DPA, or quietly amends their privacy posture.

Start tracking — 14-day trial

No card required.