Help Scout

helpscout.com · facts updated 18 hours ago

Privacy facts at a glance

Jurisdictions: US · UK
Subprocessors: 20
Retention: The privacy policy addresses retention of personal information but no specific retention period in days is stated in the excerpts provided.
Transfer mechanism: EU-U.S. Data Privacy Framework (EU-U.S. DPF), UK Extension to the EU-U.S. DPF, and EU Standard Contractual Clauses with UK International Data Transfer Addendum
DPA available: Yes
Certifications: SOC 2 Type II
GDPR addressed: Yes
CCPA addressed: Yes

Named subprocessors

Amazon Web Services Anthropic PBC Auth0 Census Clearbit Clickhouse Cloud Confluent dbt Cloud Datadog E-hawk Elastic Cloud Freeplay

Tracked documents

https://www.helpscout.com/company/legal/privacy/ checked 19 hours ago

https://www.helpscout.com/company/legal/terms-of-service/ checked 19 hours ago

Data processing agreement

https://www.helpscout.com/company/legal/dpa/ checked 18 hours ago

Subprocessor list

https://www.helpscout.com/company/legal/sub-processors/ checked 13 hours ago

Security / trust page

https://www.helpscout.com/company/legal/security/ checked 18 hours ago

Data processing agreement 18 hours ago

Document updated.

Security / trust page 18 hours ago

Document updated.

Subprocessor list 1 day ago

Document updated.

Data processing agreement 1 day ago

Document updated.

Security / trust page 1 day ago

Document updated.

Public summary; per-account review history visible to subscribers tracking this vendor.

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