Help Scout

helpscout.com · facts updated 1 day ago

Privacy facts at a glance

Jurisdictions: US · UK
Subprocessors: 20
Retention: No specific retention period is stated in the excerpted documents.
Breach notification: No specific breach notification timeframe is stated in the excerpted documents.
Transfer mechanism: EU-U.S. Data Privacy Framework (EU-U.S. DPF), UK Extension to the EU-U.S. DPF, EU Standard Contractual Clauses, and UK International Data Transfer Addendum
DPA available: Yes
Certifications: SOC 2 Type II
GDPR addressed: Yes
CCPA addressed: Yes

Named subprocessors

Amazon Web Services Anthropic PBC Auth0 Census Clearbit Clickhouse Cloud Confluent dbt Cloud Datadog E-hawk Elastic Cloud Freeplay

Tracked documents

https://www.helpscout.com/company/legal/privacy/ checked 9 hours ago

https://www.helpscout.com/company/legal/terms-of-service/ checked 8 hours ago

Data processing agreement

https://www.helpscout.com/company/legal/dpa/ checked 7 hours ago

Subprocessor list

https://www.helpscout.com/company/legal/sub-processors/ checked 3 hours ago

Security / trust page

https://www.helpscout.com/company/legal/security/ checked 8 hours ago

Recent changes

minor Data processing agreement 1 day ago

Help Scout reordered navigation links in the DPA page, moving 'AI Transparency' after 'List of Sub-processors' and before 'Accessibility Statement', with no substantive content changes to the DPA itself.

minor Security / trust page 1 day ago

Help Scout reordered navigation links on their security page, moving 'Accessibility Statement' to appear before 'AI Transparency' rather than after it, with no other content changes.

minor Data processing agreement 2 days ago

Help Scout reordered navigation links on the Data Processing Amendment page, moving 'AI Transparency' to appear after 'Security' and before 'Accessibility Statement', with no substantive content changes.

minor Security / trust page 2 days ago

Help Scout reordered navigation links on their security page, moving 'AI Transparency' to appear before 'Accessibility Statement' rather than after it.

Public summary; per-account review history visible to subscribers tracking this vendor.

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