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Freshdesk

freshworks.com · facts updated 2 weeks ago

Privacy facts at a glance
Jurisdictions
US · EU · UK · AUS · IND · ME
Subprocessors
10
Retention
Cloud snapshots are taken every day and retained for the last seven days.
Breach notification
Freshworks' subprocessor agreements include provision for breach notification in the event of unwarranted data incidents.
Transfer mechanism
EU-U.S. Data Privacy Framework (DPF), UK Extension to EU-U.S. DPF, Swiss-U.S. DPF, and Standard Contractual Clauses
DPA available
Yes
GDPR addressed
Yes
CCPA addressed
Yes
Named subprocessors
Amazon Web Services, Inc. SendGrid, Inc. Twilio Inc. FullContact Inc. Rchilli Inc. Automattic Inc. Mailgun Technologies Inc. Snowflake Inc.

Tracked documents

Privacy policy
https://www.freshworks.com/privacy/ checked 7 hours ago
Terms of service
https://www.freshworks.com/terms/ checked 6 hours ago
Data processing agreement
https://www.freshworks.com/data-processing-addendum/ checked 6 hours ago
Subprocessor list
https://www.freshworks.com/privacy/sub-processor/ checked 7 hours ago
Security / trust page
https://www.freshworks.com/security/ checked 8 hours ago

Recent changes

Data processing agreement 2 weeks ago

Document updated.

minor Data processing agreement 1 month ago

Freshdesk updated its DPA by replacing the subprocessor/service entry labeled 'AI' with 'AI Platform' in two instances.

moderate Terms of service 1 month ago

Freshdesk updated its Terms of Service by replacing references to 'AI' with 'AI Platform', indicating a renaming or rebranding of the AI-related product or service term.

major Subprocessor list 1 month ago

Freshdesk's subprocessor list shows two entries labeled 'AI' removed and two entries labeled 'AI Platform' added, indicating a rename or replacement of AI-related subprocessors.

minor Privacy policy 1 month ago

Freshdesk renamed the subprocessor or service category entry from 'AI' to 'AI Platform' in two instances within the policy.

minor Security / trust page 1 month ago

Freshdesk renamed the subprocessor or security category entry from 'AI' to 'AI Platform' in two instances on their security/trust page.

Public summary; per-account review history visible to subscribers tracking this vendor.

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