Freshdesk

freshworks.com · facts updated 56 minutes ago

Privacy facts at a glance

Jurisdictions: US · EU · UK · AUS · IND · ME
Subprocessors: 27
Retention: Freshworks retains recruitment application data for a limited period for record keeping and legal purposes; general retention periods are addressed in a dedicated section but not specified in the excerpts provided.
Breach notification: Freshworks' subprocessor agreements include provision for breach notification in the event of unwarranted data incidents.
Transfer mechanism: EU-U.S. Data Privacy Framework (EU-U.S. DPF), UK Extension to the EU-U.S. DPF, and Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)
DPA available: Yes
GDPR addressed: Yes
CCPA addressed: Yes

Named subprocessors

Amazon Web Services, Inc. SendGrid, Inc. Twilio Inc. FullContact Inc. Rchilli Inc. Automattic Inc. Mailgun Technologies Inc. Snowflake Inc. Appcues, Inc. Inline Manual Ltd. Calendly, LLC Google LLC

Tracked documents

https://www.freshworks.com/privacy/ checked 7 minutes ago

https://www.freshworks.com/terms/ checked 1 day ago

Data processing agreement

https://www.freshworks.com/data-processing-addendum/ checked 1 day ago

Subprocessor list

https://www.freshworks.com/privacy/sub-processor/ checked 2 minutes ago

Security / trust page

https://www.freshworks.com/security/ checked 1 hour ago

Recent changes

Subprocessor list 2 minutes ago

Document updated.

minor Security / trust page 1 hour ago

Freshdesk renamed the subprocessor or security category entry from 'AI' to 'AI Platform' in two instances on their security/trust page.

Public summary; per-account review history visible to subscribers tracking this vendor.

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